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The Treatment Program Administrative Manager (TPAM) is an empathetic individual who possesses strong observational, clinical, critical thinking, communication, problem-solving, and decision-making skills. Their primary responsibility is to meet the needs of staff and students while also contributing to a trauma-informed care approach and maintaining a safe working environment.

• Ensures that the department adheres to residential treatment policies and collaborates effectively with other departments to ensure overall program compliance.
• Is accountable for implementing trauma-informed programming in the cottages' environment and providing clinical assistance.
• Fosters personal and professional development among supervisors, clinical staff, and cottage staff in coordination with other program directors.
• Works under the supervision of the Director of Human Resources as a member of an integrated care team.
• Plays a crucial role in managing administrative tasks such as coordinating schedules for Residential Behavioral Health Specialists, handling paid time off requests, participating in staff hiring and training, and ensuring compliance with treatment policies and protocols.
• Oversees administrative support systems, procedures, and monitoring projects.
• Collaborates closely with the interdisciplinary care team to provide support to both staff and students in the residential treatment program.
• Uses their ability to solve practical problems and navigate various situations allows them to take effective actions that contribute to the overall success of the program.

*All positions at AK Child & Family may have responsibilities altered during the course of employment due to agency imperatives.

As the only Sanctuary Certified agency in Alaska, we champion the Sanctuary Model, fostering safety and resilience during recovery from adversity.  The Sanctuary model is a blueprint for change, which at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community.  A recognition that trauma is pervasive in the experience of human beings forms the basis for the Sanctuary Model’s focus not only on the people who seek services, but equally on the people and systems who provide those services.

It is made up of a shared language, tools and 7 Commitments:

1. Growth and Change: Embracing continuous learning, resilience, and innovation to build a supportive community that helps students, and their families overcome trauma and create a brighter future.
2. Emotional Intelligence: Awareness of our own and other’s feelings to foster healthy interactions.
3. Social Learning: Sharing and valuing ideas while learning from one another.
4. Social Responsibility: Committing to care for each other, our community and ourselves.
5. Open Communication: Clear, respectful and honest communication.
6. Democracy: Aligning with shared goals and values, respecting and valuing diverse opinions, and encouraging constructive discussion to reach positive solutions.
7. Nonviolence: Physical, emotional, moral, cultural and social safety for others and ourselves.

RESPONSIBILITIES

• Quality of Care oversight: Provide guidance and supports the Treatment Program Supervisors (TPS), Residential Behavior Health Specialist (RBHS), Recreation and Education Program, under the supervision of the Director of Human Resources.

• Team Building and Leadership: The Treatment Program Administrative Manager (TPAM) will assess performance indicators and metrics while offering administrative support to our residential team. This approach will guarantee that each team member assumes accountability for their duties in delivering top-notch trauma-informed care, in accordance with the Sanctuary Model. Implementing and overseeing a robust staff development initiative will cultivate a harmonious and encouraging workplace, fostering both personal and professional advancement.

• Program Design: Supervise the day-to-day administrative activities of the residential program, guaranteeing the safe, efficient, and effective delivery of all services. Implement and enforce policies and procedures to improve the students' quality of life, while ensuring adherence to federal, state, and local regulations, as well as the agencies core values.

• Evidence-Based Practices: The TPAM is accountable for the treatment programming within the cottages, operating under the overall guidance of the Director of Human Resources and as a member of an integrated care team. This role encompasses various responsibilities such as providing clinical support and facilitating skill development for supervisors, clinical and cottage staff, in conjunction with other designated program directors.

• Data Assessment: Collaborates with the training department to identify necessary training for supporting treatment in the cottages environment. Oversees the execution of residential behavior management systems, guaranteeing they are strength-based, trauma-informed, culturally suitable, and personalized. Ensures compliance with standards and regulations established by the agency, OCS Licensing, The Joint Commission, and Medicaid. The duties of the TPAM are fulfilled with dedication and responsibility to AK Child & Family Policies, AK Child & Family Mission, Core Values, and AK Child & Family Philosophy of care.

• Partnerships: The individual should possess the capability to provide support in analyzing and discussing significant occurrences within the residential program from a trauma-informed perspective. They should also be able to assist in implementing interventions that can be utilized before and after similar incidents occur. This includes supporting professional growth, development, and performance of Residential Treatment Program Supervisors, the Residential Recreation and School Services Lead, and all direct care staff.

• Fiduciary Responsibility: The Treatment Program Administrative Manager works closely with the Director of Residential Services to optimize the use of agency resources for Residential programming, covering fiscal, personnel, physical plant, and therapeutic environment aspects.

Health Benefits:

• Medical, Pharmacy, Dental, & Vision
• Health Savings Account or Flexible Spending Account
• Dependent Care Account
• Group Life and AD&D
• Long-Term Disability
• Employee Assistance Program

Other benefits:

• 403(b) Retirement Plan
• Paid Time Off (PTO) - 13 hours/month in 1st year
• 2 Floating Holidays/year
• 6 Observed Holidays: double-time pay for working on the holiday
• Bonuses: Longevity & Referral

Pay:

• $65,000 - $75,000 
• Bonus in the amount of 1.5% of annual salary after successful completion of 6-month Intro Period and another at the 1-year anniversary.

• The Treatment Program Administrative Manager (TPAM) is supervised by the Director of Human Resources.
• The TPAM serves as the primary link between the Residential Treatment Program Supervisors (TPSs), the Residential Recreation and School Services Lead, and the DRS.
• Working closely with the Director of Residential, Residential Clinical Therapists and medical team, the TPAM ensures the smooth coordination of program services within established guidelines.
• Moreover, the TPAM actively participates in cooperative endeavors and program synchronization with all staff members through various meetings, including but not limited to, impromptu sessions, treatment unit assemblies, and established committees.
• Additionally, the TPAM plays a proactive part in agency performance improvement initiatives.

Knowledge, Skills and Abilities:

• The Treatment Program Administrative Manager must demonstrate strong organizational and detail-oriented skills.
• They must be capable of managing various tasks simultaneously and addressing unexpected staffing issues.
• Proficiency in database management and scheduling software is essential for overseeing over 60 individual schedules.
• While experience working with severely emotionally disturbed youth is preferred, it is not required.
• Effective communication skills, both verbal and written, are crucial.
• The ability to provide guidance, set boundaries, and previous supervisory experience are beneficial.
• They should have the capacity to enhance systems, drive positive change, value diversity, and promote inclusivity in the workplace and learning environment.

Education and Experience:

• A bachelor's degree in health care administration, psychology, counseling, or social work from an accredited school is highly desirable for individuals applying for the Treatment Program Administrative Manager position.
• The TPAM should possess a minimum of five years' experience as an administrator or supervisor in a residential setting.
• Additionally, they should have at least three years of administrative or supervisory experience in the field of mental health, with a preference for child/adolescent mental health.

• Physical Demands upon the Treatment Program Administrative Manager (TPAM) includes the ability to use a computer and other equipment associated with a general office environment (such as copiers, telephone and fax) and a variety of software such as spreadsheets and email.
• The TPAM must have the ability to utilize their personal vehicle to attend to responsibilities in all locations, attend meetings in person or via teleconference, and represent AK Child & Family in the community.
• The TPAM must have the ability to travel to conferences and to represent the organization in state or national associations.
• They must also have exceptional ability to communicate, both in writing and orally, within the agency, throughout the community and the state