The Rewards Club Representative is responsible for providing superior guest service to all guests and team members of the casino by effectively communicating features and benefits of the Kiowa Casinos Rewards Club program and all related promotions to current and prospective gaming Guests. Must maintain and update Guest information assuring accuracy of data entry. Issue promotional items to Guests and maintain the highest standards in executing the Guest Service program. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required. EDUCATION & EXPERIENCE • High School diploma or GED is required. • 1 year experience in a guest service position and/or in data entry preferred. • Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred. REQUIREMENTS, SKILLS & ABILITIES • Must be at least 21 years of age. • Regular and reliable attendance. • Strong computer skills with experience in word processing, databases, and spreadsheets with the ability to demonstrate proficiency. • Must be able to work in a fast-paced environment. • Ability to work cooperatively with all departments and all team members. • Ability to maintain a professional appearance and demeanor. • Ability to maintain high confidentiality. • Ability to independently manage multiple tasks in a professional manner. • Ability to work independently with minimal supervision. • Ability to prioritize tasks and meet deadlines. • Ability to follow directions. LICENSES & CERTIFICATIONS • Ability to obtain and maintain Gaming License is required. • Key positions require knowledge and application ofTitle 31 reporting requirements. • Must have the ability to pass comprehensive background check and drug test.
Physical The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Confer with Human Resources for additional information, as needed. Mental Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted. Work Environment The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.
