Casino Service Manager - HOBART
LocationKiowa Casino - Hobart (Hobart, Oklahoma)
Job Code25-CA-1963
DepartmentCage Dept
Starting Salary0.00
  
Job Summary
Under general direction from the General Manager, the Casino Service Manager accomplishes the objectives of Cage operations by planning, organizing, and managing all functions required to safeguard the assets of the casino and ensure that monetary transactions are executed in an accurate, professional, and courteous manner.

Monitors player activity through use of the player tracking system and reports provided by the Database Marketing Analyst. Serve as the communication hub for internal and external Guests, conveying essential information regarding all data related to marketing and promotional programs unless known information is considered confidential.

All duties are to be performed within the guidelines of the organization’s policies and procedures, tribal regulations, and all federal/state laws, as needed.
Essential Duties & Responsibilities
1. All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training.

2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.

3. Ensure adherence to Minimum Internal Controls and guidelines pursuant to Title 31.

4. Prepare Team Members weekly work schedules.

5. Monitor the performance of subordinates, ensuring adherence to the Minimum Internal Control Standards (MICS) and the Cage and Main Bank section of the policies and procedures manual of the Accounting Department.

6. Maintain awareness of all Cage and Main Bank activity and safeguard the Cage and Main Bank bankroll.

7. Maintain and account for flow of cash and related paperwork, and other areas, including performing even-money exchanges with the other casino departments.

8. Assist Marketing with planning and execution of special promotional events.

9. May perform functions of subordinate staff as required.

10. Develop and implement Cage and Main Bank policies and procedures to improve security and efficiency.

11. Review daily cash receipts and disbursements through the Main Bank.

12. Review of forms and paperwork related to marketing and promotional events.

13. Ensure all cash turned in by operating departments is verified.

14. Ensure proper preparation of the daily bank deposit.

15. Maintain locked boxes for keys and the key control log and ensure proper issuance of keys.

16. Assure Cage and Main Bank compliance with federal currency transaction reporting requirements (Title 31)

17. Monitor the adequacy of currency and gaming chips amounts for daily business requirements.

18. Ensure proper verification of funds/chips/cash equivalents from soft count.

19. Transfer necessary cash and gaming chips to Main Bank reserve.

20. Verify all currency and chips given or received and accuracy of bank issued from vault, finalize and balance cash drawer.

21. Responsible for the verification of cash orders placed by Team Members.

22. Responsible for hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating employees with concurrence of General Manager and the Director of Human Resources.

23. Apply fair and consistent supervision, monitoring staff performance, accuracy, training and teamwork.

24. Maintain a high level of Guest confidentiality and professionalism.

25. Adhere to all regulatory, departmental, and casino policies and procedures, and to the MICS.

26. Maintain knowledge of special events, hours of operation, and other pertinent information.

27. Perform additional duties or projects, as assigned.


The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned. 
Knowledge, Skills & Abilities (KSA)
QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.


EDUCATION & EXPERIENCE

· High School diploma or GED is required.

· Bachelor’s Degree in accounting or related field and 4 years’ progressive casino Cage experience or equivalent combination of education and experience.

· Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.


REQUIREMENTS, SKILLS & ABILITIES

· Must be at least 21 years of age.

· Regular and reliable attendance.

· Ability to work in a fast-paced working environment.

· Accurate, highly organized administrative abilities with good planning skills and the ability to adapt quickly to changing priorities.

· Excellent verbal, written, interpersonal and communication skills to effectively interface with executives, guests, and team members.

· Ability to maintain confidentiality.

· Ability to create strong teams and foster team member engagement.

· Ability to work cooperatively with departments and all team members.

· Excellent ability to handle sensitive documents and confidential matters.

· Excellent ability in establishing priorities and meeting deadlines, including response times to correspondence and/or specific requests.

· Ability to independently manage multiple tasks in a professional manner.

· Ability to maintain a professional appearance and demeanor.


SUPERVISORY RESPONSIBILITIES

This position supervises all Cage staff.


LICENSES & CERTIFICATIONS

· Ability to obtain and maintain Gaming License is required.

· Key positions require knowledge and application of Title 31 reporting requirements.

· Must have the ability to pass comprehensive background check and drug test.
Physical Demands / Work Environment
Physical

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Job may sit, lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.


Confer with Human Resources for additional information, as needed.


Mental

Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.


Work Environment

The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.


Success in this position will require ongoing knowledge and application of the organization’s key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.
Disclaimer of Conditions of Employment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Kiowa Casino employees are responsible to ensure that their designated operations are in compliance with Kiowa Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing an introductory period as outlined in Kiowa Casino Policy. Candidates for this position will be required to have dependable transportation available to them without notice. Must also maintain a Valid Driver’s License and be insurable on our company’s policy throughout your time of employment with the Kiowa Casino.