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SUMMARY:

All Staff positions at SCHC will strive to provide patient centered, team-based, and trauma sensitive health care. Patient Services Staff will perform the essential duties and responsibilities outlined in their focused, job description, but will also be cross-trained to support all Patient Services positions in a team-based approach. The responsibilities for this position include responding to requests for medical records, indexing patient data, maintaining hard copy charts, and performing other clerical duties associated with patient medical charts including sending ‘Release of Information’ documentation and following up on requested medical records.     

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain compliance with all HIPAA regulations and report any violations to their supervisor and compliance department.
• File information into the Electronic Health Record, routing documents in an accurate and orderly manner.
• Receive, sort and index internally created medical documentation
• Receive, sort and index medical documentation received via patient portal
• Respond to incoming requests for medical records within a timely manner, including cover letters and invoices, as necessary
• Follow up on outgoing requests for medical records. Verify within the electronic health record that the records were sent out in a timely manner; sign-off on the appropriate disclosure log for medical records' releases and provide appropriate 'Release of Information' documentation, as needed
• Monitor Portal messages sent to Medical Records
• Perform timely data entry of patient medical records received as outline by SCHC providers
• Merging Duplicate Patient Charts
• Maintain hard chart patient health information following HIPAA regulations
• Monitor incoming faxes and index into appropriate patient charts
• Keep supervisor informed of any problems or issues that may arise within the medical records department, including any issues with Patients, Staff or workflow process.
• Work closely with SCHC Care teams and Patient Services team and maintain a positive working relationship with all staff in all departments.
• Attend all pertinent staff meetings.
• Maintain a desk procedure manual.
• Maintain confidentiality, both regarding patient and employee information.
• Interact with a positive and professional manner
• General cross-training duties: Referrals, Reception

EDUCATION AND/OR EXPERIENCE:

Graduation from high school or the equivalent. Two years of appropriate office work experience, including at least six months performing duties similar to most of those specified above.