This position is responsible for inspecting and appraising vehicles in order to properly assess the damages and complete a thorough, accurate, and competitive estimate or total loss inspection in a timely manner consistent with department goals.
MAJOR RESPONSIBILITIES AND AUTHORITY
Complete all daily and monthly assignments in a timely manner.
Maintain all forms and equipment assigned, including but not limited to, company car, calculator, camera, automated estimating systems, computer, printer, company cell phone.
Submit completed appraisal report and supporting documentation to the appropriate Claims Representative within the department cycle time goal.
Complete the repair estimate in the field when at all possible, and review it with the repair facility and/or owner.
Inspect vehicles and complete supplements as required.
Update the Claims Representatives, peers, and Physical Damage Manager on any changes or updates in the auto repair industry, or in your local area of responsibility, as appropriate.
Maintain relations with all other professions in the auto repair and insurance industries, as well as maintain a high standard of ethical behavior in all professional relationships.
Report any Underwriting matters or evidence of external fraud to the Physical Damage Manager.
Evaluate and document the Actual Cash Value (ACV) of any vehicle determined to be a total loss according to company procedure.
Demonstrate willingness to assist with or participate in pilot programs at the direction of Physical Damage Manager.
Assist in the training of newly hired Claim Representatives and Physical Damage Appraisers.
Willingness to mentor newly hired adjusters and appraisers.
Assist in the development and presentation of training courses and modules for team, district, regional and statewide meetings as directed by Physical Damage managers and/or State Physical Damage Manager.
Attend all team, region and statewide training as directed by the respective Physical Damage Manager or State Physical Damage Manager.
Comply with the Certified Fleet Operator requirements of the Company Driving and Safety Policy.
Properly care for and maintain company properly including car, cell phone, computer, etc.
Other duties as assigned.
High school diploma or equivalent.
3-5 years’ experience in physical damage appraising for an insurance company or as a body shop appraiser or manager.
All Lines Adjuster license from the Texas Department of Insurance, maintained according to the licensing requirements set forth by the state of Texas; or have the ability to obtain such license in a reasonable period.
Ability to develop high competence level and utilization of computer-based estimatics platform.
Ability to develop strong knowledge of company computer applications, including the internet.
Effective interpersonal verbal skills, both face-to-face and over the phone.
Effective typing/keyboarding skills.
Effective organizational skills.
Ability to plan, organize, and complete detailed work independently or in a team environment.
Willing to travel as required.
Valid Texas driver’s license and driving record at the time of hire which would not place the employee on probation, or disqualify the employee from Certified Fleet Operator status under the Company Driving and Safety Policy.
PHYSICAL REQUIREMENTS
Use of PC, telephone, copy machine, fax, and other office equipment over six (6) hours per day.
Extended periods of sitting and concentration.
Occasional bending, twisting, crouching, pulling, pushing, lifting, and moving items weighing up to 30 lbs.
WORKING CONDITIONS
Occasional long, irregular hours.
Travel, including overnight travel, as required.
Work to be conducted in office environment owned or leased by the company; or from a secure residential office.
REVISED May 2019
