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Resident Services Coordinator (Full-Time)
Job Code:2025-WCS-031
Actual Job Location:Park Chelsea-880 New Jersey Ave SE
FT/PT Status:Regular Full Time
From Salary:20.00
To Salary:22.00
  
POSITION SUMMARY:
WC Smith has an exciting full-time opportunity for a Resident Services Coordinator at our award-winning property The Collective, consisting of Park Chelsea, Agora and The Garrett. As a Resident Services Coordinator, you will be responsible for providing a welcoming presence to residents and guests, walking the property on a regular schedule and providing break relief to the concierge staff.

This is a full-time role, around 40 hours per week. The hours are:
Tuesday - Thursday: 9:00AM - 6:00PM
Friday: 8:00AM - 5:00PM
Saturday: 10:00AM - 5:00PM
PRIMARY RESPONSIBILITIES:

• Opens and sets up the office, including coffee station, closed down the office at the end of the day.
• Serve as the first point of contact for the property; greeting all new customers, residents, and guests.
• Ensure all guests/customers are assisted, properly checked in, and directed to the appropriate person or location.
• Answer property phone lines and deliver messages to the appropriate recipient.
• Receive and distribute office mail and sign for deliveries. 
• Assist team members with administrative or office needs such as assembling move-in packets and lease packets, ordering refreshment and office supplies, etc.
• Ensure property tour and new move-in schedules are updated and communicated to the appropriate people.
• Manage administrative requests from residents and new move-ins.
• Record resident service requests and ensure follow up is completed within 24 hours.
• Able to assist residents with community information and services as well as information regarding the surrounding neighborhood
• Provide assistance with maintaining schedules for amenity areas or scheduling any other property events.
• Help ensure excellent curb appeal and continued upkeep and maintenance of common areas and office space for cleanliness.
• Advise Assistant Community Manager or appropriate team member of conditions in the community affecting the resident’s safety, reporting any residential dissatisfaction.
• Complete all other tasks as assigned by the Assistant Community Manager.

REQUIREMENTS:

• 2 years' experience working at a Class A residential property, in an admin, front desk or concierge role, or 3-4 years' experience in the hospitality industry in a similar position. 
• Associate degree in business administration or related field preferred. 
• Excellent English communication skills, both verbal and written.
• Experience reading and understanding ledgers is preferred. 
• Excellent organizational skills, with ability to work under limited supervision while maintaining a high degree of accuracy and production.
• Superb customer service orientation and effective oral and written communication skills, along with a positive and professional attitude.
• Proficiency with MS Office applications (Outlook, Word and Excel software), as well as a property management software. Yardi experience is a plus. 
 
BENEFITS FOR FULL-TIME EMPLOYEES (AVERAGE OF 30 OR MORE HOURS PER WEEK):

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Flexible Spending Account (FSA).
• Life Insurance and AD&D.
• Short-term and Long-term Disability.
• 401k Plan with company match.
• Paid Time Off.
• Ten paid holidays.
• Pre-tax Commuter Benefits.
• Employee Assistance Program.
• Legal Insurance.


ABOUT WC SMITH

WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia.  We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate.

Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area. 

What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes more than attractive housing and office buildings to sustain neighborhoods, and over the past 50 years we have developed a successful model for creating and maintaining healthy communities. Our projects uniquely combine the city’s long-term vision for growth with our residents’ vision for how a community best serves their needs and desires.  We are committed to the viability and sustainability of the neighborhoods we create and to the well-being of the people who live there inhabit them.

WC Smith is an equal opportunity employer and values diversity. Employment decisions are made based on business needs, qualifications, and merit. If you need assistance or accommodation, you may reach us at careers@wcsmith.com or 202-465-7075.

WC Smith does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless WC Smith has an active agreement in place with the recruiter and such a request has been made by the Talent Acquisition team and such candidate was submitted to the WC Smith Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to WC Smith in violation of this policy may be used by WC Smith without obligation to pay any fees of any kind to the recruiter. Any recruiting agencies or third parties interested in future partnership, please contact careers@wcsmith.com. Failure to comply, could impact future potential partnership.